Delete your Soplany account
You can delete your Soplany account and the associated data at any time, free of charge.
In the app (iPhone or Android)
- Open the Soplany app and sign in.
- Go to Profile > Privacy.
- Tap "Delete my account", then confirm.
A customer account is deleted immediately. For a professional who manages a business, the request is recorded: we close the business and delete the account within 30 days, then send a confirmation email.
On the website
Sign in at soplany.com, open My account, then "Delete my account".
Without access to the app or the account
Write to bonjour@soplany.com from your account's email address, with the subject "Account deletion". We check that the request comes from you, delete the account within 30 days and confirm by email.
Data deleted
Your account and profile (name, email, phone, language, preferences), your favourites, your connected devices and notification tokens, your conversations with businesses (messages and photos), your support tickets linked to the account.
Data kept
Your past appointments are kept in anonymised form (no link to you) for 3 years for the businesses. Professionals' invoices are kept for 7 years (legal accounting obligation). Published reviews remain visible anonymously. This data can no longer identify you.
More details in our privacy policy. · Help and contact
Soplany is published by Novadesko SRL, Rue de Boussoit 4, 7110 Maurage (Belgium), BE 1018.192.568.