Help and contact
A question about a booking, the app or your pro area? Our team usually replies within 24 business hours.
Write to us
Email us at bonjour@soplany.com. In the app you can also open a ticket: Profile > Help and support (with a screenshot if needed) and follow the reply in the app.
Frequently asked questions
How do I book, move or cancel an appointment?
Choose a business, a service and a time slot, then confirm. Your appointments are in the "Appointments" tab of the app (or My account on the website): you can move or cancel them up to the deadline set by the business. The link in the confirmation email works too.
How do I contact a business?
Open the business page and tap "Write to the business": the conversation appears in the "Messages" tab. You can also call the number shown on its page.
How do I report content or block someone?
On a business page, review or message, tap "Report" and choose a reason. In a conversation, the menu lets you block the other party. Our moderation team handles reports within 24 hours.
I am a professional: where do I manage my business?
In the app, open Profile > Pro area (calendar, requests, clients, services, messages, statistics), or sign in at pro.soplany.com.
How do I delete my account?
In the app: Profile > Privacy > Delete my account. Full instructions, including without access to the app, are on the dedicated page.
Legal information
Soplany is published by Novadesko SRL, Rue de Boussoit 4, 7110 Maurage (Belgium), BE 1018.192.568.